Privacy Policy

Effective date: 03-11-2024

Introduction

Welcome to C-Money, the mobile app provided by Trust Soft Credit, supported by Flux SAR under CamCCUL. This privacy policy outlines how we collect, use, disclose, and protect the personal information of members of branches affiliated with CamCCUL. By using the C-Money app, you agree to the terms set forth in this policy.

Information We Collect

We collect various types of information from members in order to provide and improve our services :

• Personal Information :
  Your name, email address, phone number, and any other information you provide when creating an account or using our services.
• Transaction Data :
  Details of your transactions, including amounts, dates, types of transactions, and branches affiliated with the CamCCUL network.
• Device Information :
  Data about your device, including device identifiers, IP address, operating system, and mobile network information.
• Location Data :
  With your permission, we collect location data from your mobile device to provide location-based services, such as finding the nearest branch or ATM. You can disable this data collection at any time in your device settings.
• Usage Data :
  Information about your use of the app, including access times, features used, and browsing data.

How We Use Your Information

The collected information is used to :

• Provide and maintain our services.
• Process transactions and manage your account.
• Communicate with you, including sending updates, notifications, and promotional messages.
• Improve our services and enhance the member experience.
• Monitor usage, detect, and prevent technical issues.
• Provide location-based services (branches and services near the CamCCUL network).
• Comply with legal obligations and protect our rights.

Disclosure of Your Information

Your information may be shared in the following cases:

• With service providers : We may employ third parties to facilitate our services, provide the app, or analyze its usage.
• For legal reasons: If required by law or in response to requests from public authorities (courts or government agencies).
• Business Transfers : In the event of a merger, acquisition, or sale of assets, your personal information may be transferred with prior notice.

Security of Your Information

We are committed to ensuring the security and confidentiality of members' information. Robust security measures are in place to protect your data from unauthorized access, disclosure, or destruction. This includes data encryption, secure storage, and strict access controls. While we do our best to ensure maximum security, no electronic transmission or storage method is completely secure. However, we continue to actively improve the security of your data.

Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access, update, or delete your personal information.
• Request a copy of your personal information.
• Object to or restrict the processing of your personal data.
• Withdraw your consent when we process your information with your permission.

To exercise these rights, please contact us using the information provided below:

Collection and Use of Location Data

With your permission, we collect and use location data to provide location-specific services (nearby branches, ATMs, etc.). You can control this collection through your device settings. Please note that disabling location services may limit some features of the app, but you will still have access to general services.

Changes to This Privacy Policy

We may update this privacy policy periodically. We will notify you of changes by posting the new policy on this page with an updated date. We encourage you to review this policy regularly. Your continued use of the C-Money app after changes are made constitutes your acceptance of those changes.

Contact Us

If you have any questions about this privacy policy, please contact us at :

• E-mail : info@fluxcm.com
• Phone 8018
• Address Yaoundé, Bamenda