Customer Service
Exceptional
We are here to help you every step of the way
of your career.
What We Do
Presentation
FLUX Sarl is a contact center based in Yaoundé, offering customer support and assistance services before, during, and after the purchase process. We centralize all information about the customer journey to provide tailored and personalized responses to every individual interacting with your business…
Presentation
Bienvenue chez Flux Sarl , votre destination de choix pour des solutions de service haut de gamme. Fondée en 2019, nous sommes fiers d’être un centre de service fiable et centré sur le client, dédié à répondre aux divers besoins des clients.
Le centre de services Flux Sarl a été lancé avec la vision d’aider les entreprises à mieux comprendre l’évolution rapide du service client – en particulier avec l’avènement des nouvelles technologies et en soutenant une culture centrée sur le client au Cameroun, dans la CEMAC et en Afrique en général. Flux Sarl Service Center est le premier et le plus grand fournisseur de services de centre d’appels externalisés du Cameroun créé depuis 2019 aujourd’hui. nous fournissons l’externalisation des centres de services sur tous les canaux de communication (pas seulement la voix), y compris le courrier électronique, le chat, WhatsApp, les médias sociaux et d’autres canaux numériques. Nous proposons également tous les services à valeur ajoutée autour du centre de contact : technologie, conseil, formation et recrutement. Notre conseil comprend la mise en œuvre de normes de qualité internationales et gouvernementales telles que le Global Star Rating System (7 étoiles) et la norme ISO 18295
Mission
Outsourcing to an external platform is often far more cost-effective for companies. It is the service provider that manages the material and human resources required to set up the customer relationship service, not the company itself. Thanks to outsourcing, the company can focus on its core activities and does not have to...
Mission
Using an external platform is often much more cost-effective for businesses. In this case, the service provider manages the material and human resources required to set up customer service, rather than the company itself. Thanks to outsourcing, the company can focus on its core activities and no longer needs to handle recruitment or training employees for customer service. A clear advantage for your business, right? FLUX is the ideal solution for businesses like yours that do not have the internal capacity to manage customer relationship follow-up, whether it’s in the commercial area or to resolve technical issues for customers. Our mission is to provide businesses with effective tools for supporting customers before, during, and after their purchase. This allows for the creation of the customer journey and offers a quality experience at every point of contact with the company.
Value
Our fundamental principle is to effectively meet the needs of our clients by considering their realities and aspirations.
Respect
Respect for our clients, the laws, resources, and rules.
Ethics
An absolute moral value on which we base our business.
Excellence
It is reflected in the care we give to the quality of services and in the rigorous selection of our human, software, and material resources.
"Why choose the Flux Sarl Service Center?"
We will transform the customer experience (CX) you offer to your end clients. We use a consultative and technological approach to provide personalized solutions tailored to your needs, with a strong emphasis on quality above all else.
You will also benefit from our expertise and experience as a Cameroonian brand exclusively focused on outsourcing service centers and their associated services. Don’t just take our word for it—ask our clients (who come from almost every sector).
We have a proven track record of successfully delivering complex CX projects on time over the past five years. This is one of the reasons why the majority of our clients have been our partners for many years.
Our Services
Digital Marketing
Digital marketing is the art of connecting brands with their target audience through online channels. By leveraging strategies such as:
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Digital marketing is the art of connecting brands with their target audience through online channels. By leveraging strategies such as search engine optimization (SEO), social media, and email marketing, businesses can enhance their visibility, strengthen brand awareness, and drive sales. It is an essential tool for thriving in an ever-evolving digital world.
Community Management
Community management is the art of creating and nurturing a community around your brand. It involves fostering engagement,
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Community management is the art of building and engaging a community around your brand. It involves fostering engagement, interacting with users, and sharing relevant content to establish trust. This approach boosts your social media presence and enhances your online visibility.
Call Center
At Flux SARL, our call center is the beating heart of our commitment to exceptional customer service. Every day,
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At Flux SARL, our call center is the beating heart of our commitment to exceptional customer service. Every day, our dedicated and professional team is ready to answer all your questions, assist you in your processes, and resolve your issues with efficiency and courtesy. We believe that each interaction is an opportunity to build lasting relationships and provide you with a positive experience. Whether you are seeking information or assistance, you can rely on us to be by your side at every step.
Banking System
désigne l’ensemble des institutions, des mécanismes et des règles qui facilitent les activités financières et monétaires dans une économie.
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Refers to the set of institutions, mechanisms, and rules that facilitate financial and monetary activities within an economy. It plays a crucial role in economic functioning by enabling the management, transfer, and creation of money.
Our Partner
We have already worked with large companies. We believe you should join them in your pursuit of the best talent.
Launch a campaign
Set up your
Campaign
Name your campaign and select your country.
Get a number
Get a unique tracking number where you can make/receive calls.
Add a target line
Forward your calls to buyers or anywhere you want them to go.
Launch your
Campaign
Name your campaign and select your country.
Blog
Article September 2024
Field of intervention: Customer relationship management! In an increasingly competitive world, where consumers have regained power over brands, companies must work harder than ever to meet their demands. He is...
Article October 2024
What is customer loyalty? Definition of customer loyalty Loyalty consists of deploying a process and marketing and commercial actions in order to: Build a lasting relationship with them, Encourage them to renew their...
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Office
Head Office
Cameroon, Yaoundé, Intendance, CBC Building, Facing the Military Headquarters.
Bamenda Office
4th Floor Camccul Building, Commercial Avenue, Bamenda, Cameroon.
Contact
- info@fluxcm.com
-
Yaoundé :
- (237) 695-64-90-90
-
Bamenda:
- (237) 687- 07-93-29